Mission & FAQ (Frequently Asked Questions)

The goal of this website is to develop resources (mostly indexes) for genealogists doing research on Polish ancestors here and abroad. Genealogical societies, sadly, often do not provide the vision and leadership to initiate and sustain projects of this nature. Ideally, the resources of this site will include records of Polonia nationwide.

I am a current subscriber and am not getting to the "good stuff". What gives?
Be sure that you have logged in. If you are not logged in, you are blocked from the premium content of the databases. Also, is your subscription to THIS website current?

What is the cost of a subscription?
A subscription is US $10.00 for one year.

What are the terms and conditions that apply to a subscription?
1. Only the subscriber may access the website. Suspicion of sharing login information will result in a cancellation of the account with no refund. As a subscriber, you may do research for others provided you do not charge them. No one else may use your account! If you charge others a fee for your services using this website, you are asked to send at least 15% of that fee to the same PayPal account used for subscriptions.

2. Subscribers are individuals, not institutions like libraries.

3. You may submit comments, content, corrections, family trees, etc. but the management of the site will make the determination of its disposition: use it as is, edit it, or not use it at all. It is understood that all submissions you make may be used on this website indefinitely even though you retain the copyright.

4. Any submissions by you should represent your own work. If you used copyrighted works in your research, be sure to cite them. Copyrighted works of others will not be posted.

5. Be careful about submitting personal information about other living people. They may object.

6. Data harvesting (the downloading and saving large portions of a database for any purpose) is forbidden and will result in cancellation of your account without refund.

How is my payment account information protected on your website?
It is protected by NEVER being transmitted to this site in the first place. This site only knows who made the payment and how much. Your payment and account information is processed by PayPal. PayPal invests heavily in security measures to keep your account information private.

How do I register for a subscription?

Subscribing is easier than this paragraph suggests. Go to PayPal.com to pay. You need not have an account with them. You can pay with your credit card. Select the "Send" tab near the top of the page. On the next screen, fill in the fields under "Send money in a few clicks" with subscription@polfamily.info for "Their email or phone number". The amount is 10.00 USD. Then click "Continue". On the right side of the new screen, click "Goods or Services". On the next screen, you login to PayPal. If new to PayPal, click 'Sign up' and follow the instructions. Once PayPal has your payment information, scroll down to the Message box and enter the following in that box: Your name, valid email address for the subscription, your street address, city, state, zip, country (if not USA). You may also elect to enter your phone number but it is not required. Click Send to continue, etc. Upon notification of payment (1-2 days), a subscription account will be created for you and you will be notified by email when it is activated. Not only do you need a valid email account, it must be set up to receive your account information-- if your spam filter is too aggressive, you might miss the email! In such a case, check your spam folder. Inquiries about account status can be sent to subscription@polfamily.info

How do I know if this site contains anything I might be interested in?
The sources used in creating an index are described in the introduction to each index. So, if you are looking for a record in Belgium, you won't find it on this site and you might not want to subscribe. On the other hand, if you find a family name in the publicly accessible section of the website and want to know where to locate that record, you might want to subscribe.

Why should I pay for a subscription (why isn't it free)?
This is a private website which must cover its own operating costs to stay online. This site also provides premium content that most other sites do not have.

Why are you withholding this information from the public (by not making it free)?
Almost all the information on this website comes from sources everyone has access to. You are welcome to locate the records you want on your own. If you want to save time and money in locating records, it may well be worth the cost of a subscription.

Isn't there anything new on this website?
For a long time, the indexed content was growing by over 2000 records each month. Current work now involves researching and correcting index errors. The database is large enough (has reached a "critical mass") that it can be used to suggest names that were missing, too difficult to read, or to suggest that the name in the record is probably in error.

How do I contact someone at Polish Family Info with a question?
You may send e-mail to subscription@polfamily.info Good general questions will be included in the FAQ here or in a separate article.

When I use the search box (the box next to the magnifying glass icon at the top of the opening photo) for a name, I don't get any information on it. Does that mean that family is not included on this site?
Not necessarily. You are probably searching in the wrong place. The top search box is generally for broader TOPICS discussed on this site rather than family names (unless they happen to be part of an article). To search for family names, click on Databases on the menu bar and search for the names in a database. You are more likely to have success doing that because the database contents are stored separately from general website content.

Why don't all the records have an entry in the LDS Image column of the database results page?
Only subscribers have access to the reference material for locating the actual record.

Many database entries were prepared by reading microfilm copies of the records. If those images are not online there is no LDS Image to reference. You will need to locate the record on microfilm.

If the LDS Image column has an entry, the image is online. Yes, you can always look it up on microfilm using the reference given in this index, but it's much easier to pull the image up online. Follow the instructions in the Links to Online Images article for easy access.